CEC customer service: Questions and Answers, FAQ

Hi Leonard, thanks for your voice mail and your interest in our products

Yes we do have a warranty and return policy that applies to all of our products:

PRODUCT GUARANTEE

*We recommend that you inspect your purchase once you receive it to ensure you are satisfied with it* The Camping Equipment Company guarantees that all products are free of manufacturer's defects and are fit for reasonable use under normal conditions Unless otherwise stated, all sales are final unless goods are found to be faulty due to manufacturer's defect If you receive a product that contains a manufacturer's defect, please follow these instructions: Notify the CEC of the situation within 7 days of receipt of your purchased item(s) via email with reference to your order number Please allow at least 3 business days for us to respond to your claim We reserve the right to replace or exchange any item found to be defective Items must be returned in complete, clean and unused condition in original packaging We will email a Customer Product Return Form (Adobe Acrobat format) and Return Number - any items returned without the completed form with the returned item will void the warranty policy Return the item to the address provided Refund will be given as a Pay Pal credit or item will be exchanged for another Shipping costs will not be refunded Any returned items found to be defect free will incur a 20% restocking fee We offer discounts on multiple purchases and subsequent purchases by returning customers" I hope this answers your question regarding a possible return on the tent after your purchase You should also note that if you find there is a part missing or damaged, we will replace the item for you free of charge If you have any other questions, please feel free to ask

Best Regards,
Customer Service

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CEC customer service: Questions and Answers, FAQ

Hi Joanna, thanks for your voice mail and your interest in our products

Unfortunately we are currently out of stock of the Ajax tent at the moment

However, you may find a suitable alternative amongst our current inventory:

http://www.campingequipmentco.com/cec_us/advanced_search_result.php?keywords=tent&page=1&sort=4d

The Ajax model is among our Premium grade tents and you can find more information about them here:

http://www.campingequipmentco.com/cec_us/premium-grade-tents-c-31.html

The Ajax is an updated version of the Como tent which is currently in stock and may be of interest to you:

http://www.campingequipmentco.com/cec_us/como-person-family-camping-tunnel-tent-p-468.html

We are always interested in working with returning customers so please contact us if you have further questions or comments

Best Regards,

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And now a word from our customers...

My Favorite Tall Camping Tent

Can you imagine? What a cool road trip! Five friends, a Durango and 9500 miles in 37 days. Five best friends embarking on a mission to inspire people to “Live Out Loud”. What fun. Check out their site atthedurangodrifters.yolasite.com.

They inspired me to try and figure out what tent I would choose if it were up to me and I think I’ve found the perfect one. It’s the Atlas & Miga Complete MTS – Quick Set Up Version made by the innovative Camping Equipment Company. I love all of their tents but I believe that this modular tent system takes first prize. Let me tell you why I think so.

First of all, it is comprised of a big center tent and three stand-alone but attachable tents that are like pods. Sort of like space shuttles attached to the main space station. Pretty cool, don’t you think? The middle part is a free standing screen house that provides an enormous living area. It is an astounding 24’ long, 10’ wide and – get ready for it – 9’ tall. I absolutely love tall tents! This space is so big that you could even play Twister in it!

Secondly, the three pods are separate free standing tents that can be attached to the main big tent or not depending on what your current needs are. I truly do think you’ll find that this big tent combo is extremely versatile. You can use one, two or all three of the smaller tents as necessary. For instance, say you’re on a two week long camping trip and your in-laws come for the weekend – no, scratch that, let’s not go there! Instead, say a couple of your friends come for a couple of nights. You can set up one of the small tents off to the side and that way you’ll all have a bit of privacy. Or, say your 12-year-old son has brought a friend. You know they’re not going to want to stay too close to you. You could even use one of the pods as a dog tent. That way your wet dog will stay off of your dry sleeping bag. Or a doghouse, if you have a fight with your main squeeze and there’s no couch to sleep on. Really, the possibilities are endless.

Thinking about these kids’ trip has got me dreaming of having a grand adventure of my own. Picture this – it’s been a long day on the road, you find the perfect secluded camping spot, you set up the tent(s), fire up the old camp stove, have a scrumptious dinner and then, when dusk starts creeping in and the mosquitoes emerge full force, you take refuge in the bug free zone of the screen house and relax as you take turns telling stories and sharing hopes and dreams of the future. Then comes the best part. Snuggling down into your comfy sleeping bag (in your own cozy pod) and laying quietly, listening to nature singing you a peaceful lullaby. Ahhhh…. heaven! I really don’t think it get any better than this.

Can you imagine?

CEC: Big Family Tents

CEC customer service: Questions and Answers, FAQ

Hi Troy, thanks for your email

Unfortunately we don't have a store front where we showcase our items

However, we've made every attempt to provide full specifications and product pictures in the listings on our site

If there are any details you don't think are listed in the details, please send us your enquiry and we'll be sure to provide you with the appropriate information

Best Regards,

Visit the region nearest you: USA | Europe | Australia

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Do you have a display centre? If so, what is it's location?

No more oil spills

Dear friends,

A horrific oil spill is spreading through the Gulf of Mexico. Yet U.S. law-makers still plan to ramp up offshore oil drilling. Let's send a global outcry to President Obama and Congress urging them tooverturn offshore drilling expansion -- sign the petition:

We've all seen the outrageous images: a monstrous oil spill is gushing 200,000 gallons of crude a day into the Gulf of Mexico.

Before the spill, U.S. President Obama and Congressional leaders were planning to ramp up offshore drilling. Now, with the spill, the politics have shifted -- and an opportunity has opened for the world's biggest historical climate polluter to shift away from oil and towards climate-safe energy sources.

At a moment like this, when leaders are making up their minds, the world's voices can help tip the balance. Sign the petition urging the U.S. to stop offshore drilling and invest instead in clean renewable energy--and the number of signatures will painted on a huge banner hung in sight of the Capitol in Washington DC next week! Click to sign on now and spread the word:

http://www.avaaz.org/en/stop_offshore_drilling/?vl

This disaster is expected to be catastrophic for the land and people in the gulf. The oil has already reached land, contaminating wildlife sanctuaries. Authorities are so concerned about the impacts of more oil reaching land that they are prefer to set the gulf on fire, burning as much of the oil as possible.

Meanwhile, the fossil fuel industry is raking in windfall profits. BP, which operated the sunken rig, more than doubled its first quarter profits in 2010 to $5.65 billion.

For years, the world has waited for the U.S. to step up on climate. But with the carbon lobby's strangle-hold on Washington, we’ve had more drilling in place of stronger investment in cleaner, safer energy sources. It’s time to for a change -- Senator Bill Nelson of Florida has already introduced legislation to repeal plans to expand offshore drilling. Let's back him up with an outpouring of global public outrage. Sign the petition calling on President Obama and Congress to end offshore drilling, and take the US and the world to clean energy future:

http://www.avaaz.org/en/stop_offshore_drilling/?vl

With Hope,

Ben, Iain, Alice, David, and the Avaaz team

SOURCES:

"Gulf Oil Spill Presents Political Challenges," Washington Post:
http://www.washingtonpost.com/wp-dyn/content/article/2010/04/29/AR2010042902290.html?hpid=topnews

"Gulf oil spill washes up on political shores," BBC:
http://news.bbc.co.uk/2/hi/americas/8665312.stm

"Black storm rising," The Economist:
http://www.economist.com/displayStory.cfm?story_id=16059982

"Recovery still incomplete after Exxon Valdez," NY Times:
http://www.nytimes.com/2010/05/06/us/06alaska.html

"Fly your sea turtle flag high: a slippery stew of shrimp, oil, and sea turtles," Huffington Post:
http://www.huffingtonpost.com/wallace-j-nichols/fly-your-sea-turtle-flag_b_563773.html

"No More Oil on Troubled Water," The Guardian:
http://www.guardian.co.uk/commentisfree/cifamerica/2010/apr/28/oil-rig-deepwater-horizon-disaster

-------

Support the Avaaz community! We're entirely funded by donations and receive no money from governments or corporations. Our dedicated team ensures even the smallest contributions go a long way -- donate here.

---

Avaaz.org is a 4.9-million-person global campaign network that works to ensure that the views and values of the world's people shape global decision-making. ("Avaaz" means "voice" or "song" in many languages.) Avaaz members live in every nation of the world; our team is spread across 13 countries on 4 continents and operates in 14 languages. Learn about some of Avaaz's biggest campaigns here, or follow us on Facebook or Twitter.

This message was sent to andrewcdo@gmail.com. To change your email address, language, or other information, click here. Want to leave this list? Click here to unsubscribe.

To contact Avaaz, please do not reply to this email. Instead, write to us at www.avaaz.org/en/contact or call us at +1-888-922-8229 (US) or +55 21 2509 0368 (Brazil).

CEC customer service: Questions and Answers, FAQ

Hi Andy, thanks for your email and your comments regarding the Polaris - we're glad you enjoy it

Generally speaking, a well assembled tent will help minimize cold air resulting from rain and wind but don't offer very good insulation value which is usually caused by air being trapped in the space between 2 surfaces eg the down fill in a winter jacket, double pane windows, fiber glass insulation in the walls of a house etc

For warmth, you should rely more on decent clothing and sleeping bags - but remember to avoid exposing your tents to any heat sources like an open fire or heater because it can very likely damage the fabric

Hope this helps!

Best Regards,

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Hi we bought the Polaris 12 man Tent from you and it is an amasing tent in every way,looks size quality.
We bought the tent not realising what a summer only tent realy meant.
Untill we went away last week end,we could not realise why we were so so cold at night time,Hence ( Summer Only Tent )
We were just wondering if CEC do an all seasons tent, because the Polaris is realy top of its class.
We normaly camp in April/May which at times is a bit chilly at night.
If CEC did th a winnery haveeis as an all season tent they have a winner.
Andy

Atlas & Miga Modular Tent System (MTS) in action

As you know, The Camping Equipment Company (www.campingequipmentco.com) is sponsoring Macro4Micro, a team of cyclists that will cross Australia to raise funds and awareness for micro finance (macroformicro.com)

The CEC sent over the Atlas and Miga Modular Tent System (http://www.campingequipmentco.com/cec_us/atlas-miga-instant-person-combo-camping-tent-p-477.html) for use during their trip

Here are the latest pics:

powerful experience walking

Walking through the communities of Vancouver Island on the Get Out Migration has been a powerfully emotional experience. We are walking to tell people that if they simply stand up and make themselves visible to government, there is no reason we have to lose our wild salmon. But as we walk into towns with our flags flying, brilliant salmon signs, singing “we are walking to Victoria to save our fish,” an entirely unexpected thing is happening. People are coming up to me and holding me - crying. They are speaking about schools without children, independent livelihoods lost, communities dying. This is about much more than fish.

This is about the independent way of life that built these communities going extinct. As we walk I see a land of beautiful clear streams, fertile soil green with life, air sweet with flowers and then I enter towns so burdened by global corporate markets that they can no longer thrive on the richness of this land. There is something very wrong here, it is painful to witness and people are sad.

Somehow we have become blind to our public resource - millions of salmon flowing annually to our doorstep, feeding people and our economy province wide. We have somehow been convinced that Atlantic salmon, dyed pink, vaccinated, fed Chilean fish, in pens where we cannot catch them, infesting our fish with lice - are better. We believe there are jobs even as the Norwegian companies are mechanizing as fast as they can to reduce the number of jobs. When people see us they know we have been duped and they don’t know how to turn this around. The Get Out Migration has been protected, blessed, gifted and honored by the First Nations who know best what has been lost. Everyday more people are joining our trek - weathering storms in tents, waving at thousand honking motorists on the road to Victoria. Our ranks swell as we enter the towns, white doves have been released, First Nation canoes parallel us, songs have been written, feasts laid out, flotillas surround us, people are awakening.

Do we still live in a democracy? Our essential rights and freedoms are being lost as foreign shareholders decide our fate, what happens on our land, dividing our communities, in an equation where they get more as we get less. As our salmon go so we go, they are a lifeline to the powerful natural world that gave birth to us. We must lead our governments back to where we can survive. Walk with us. Be there for our salmon, our towns, our children for yourself. If you want to be represented you must represent yourself.

Alexandra Morton

www.salmonaresacred.org

May 4 12:30 Costco Nanaimo, 4pm Maffeo Sutton Park, 7pm Agi Hall, Gabriola

May 5 Ladysmith 6pm Legion

May 6 LadySmith to Duncan City Square 5pm

May 7 Mary Winspear Theatre 7:30pm

May 8 Sidney to Victoria - 8am start Shaw Ocean Discovery Centre

2pm Centennial Square

4pm Rally for Wild Salmon BC Legislature (Parliament Buildings)

CEC: Tents4Haiti relief effort - latest results!

Hey guys. 


 I just got back from Port-au-Prince, and here are a couple pictures of a some Osiris tents we put up at an outdoor orphanage there. 


Also shown are some of the kids in new dresses the Mission provided them. 


These replaced a series of "pup" tents that were leaking. 


 The 2 tents can sleep about 40 (of the 52) kids. 


 Rained one of the nights and, of course, the tents performed perfectly. 


I've got more pictures that I'll send of the tents and the entire trip once I get caught up.

Thanks for helping to make this happen... we couldn't have done it without CEC and Great Lakes Camping Supply.

-Joe

P.S. Andrew, I plan to post one of these with a short write up on your facebook page if that's okay.

CEC customer service: Questions and Answers, FAQ

Hi Travis, thanks for your recent voicemail enquiry

Here is the link to the category description regarding the Big Family Tents where you will find the Como:

http://www.campingequipmentco.com/cec_us/family-tents-c-32.htm

Here is the link to the category description regarding the Premium grade tents:

http://www.campingequipmentco.com/cec_us/premium-grade-tents-c-31.html

Customers who purchase the Como like it because you can take it apart ie the inner tents, ground sheet and rain fly are all detachable for easy cleaning and set up

However, some customers prefer to have a tent that is all one piece ie fully sewn in tub style floor and you will find this feature in the Premium tent section

Premium tents also include

PVC poles vs fibreglass (Big family tents)

larger ABS tent stakes vs zinc plated steel (BFT's)

large PP webbing straps for much stronger tension vs conventional woven nylon guy lines (BFT's)

Premium grade tents are a revamped version of our most popular BFT's which include many features that our customers requested and decision making trends we noticed when customers purchased some tents over others

If your main concern is a tent that will stand up to severe wind driven rain and possible water ingress, you should consider a Premium grade tent

If your focus is a tent that is easier to clean and take apart, you should consider a Big Family Tent

Hope that gives you some idea of the differences but if you have other questions, don't hesitate to ask!

Best Regards,

Visit the region nearest you: USA | Europe | Australia

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CEC Miga tent in action - Macro For Micro trans Australia cycling trip

View the tent specs online here at the CEC site

CEC sponsors "Macro4Micro" - latest blog update

Hi CEC!

Since our team has made tremendous progress in the last month, I'd like to give you an update on the Macro for Micro campaign.

To date, we're on Day 22 of cycling, we've covered over 1,500km so far, and have surpassed $20,000 in fundraising! We've had some very inspiring events at special events and universities across Australia, and have spent some quality time sharing with attendees our message, and the partners that have contributed to our success.

Our partnership has been incredibly rewarding. The camping equipment has been crucial to each night's sleep. We've spent the first couple weeks getting familiar with the set-up and take down of the tents. We've got it down to an art now! Our sleeping bags have been fantastic as well. The built-in inflatable mattresses are fantastic considering the vast range of terrains we've slept on.

We've injected CEC in our social media, website and photography as a means of sharing its frequent use. I hope you've had a chance to see its exciting presence!

Where we've had the most positive feedback is in camper parks where people have inquired about our equipment and our experiences with it! We have a lot of product feedback for you if you are ever considering product improvements in the future. With that said, we've been very happy with its performance.

We are geared up to continue promoting the use of the equipment in the coming months as we continue across Australia. Please let me know if we are not fulfilling expectations in any way or if there are any ideas you have for highlighting the gear's use.

Really looking forward to hearing from you!

M4M



Sent via BlackBerry® from Telstra

Blog update from CEC CEC sponsors "Macro4Micro" - latest blog update

Macro for Micro: "03/14/2010
0km Travelled

Today was a totally new experience for the Macro for Micro team - we had a rest day!!! Wowowow!

Canberra, the capital of Australia, is home to lots of interesting and educational sites about the country. The group split up today to make use of our free time - Geoff and Isabella took care of some much MUCH needed laundry and internetting, while Stu and I explored Parliament and the National Museum. Overall, it was interesting but my mind was wandering elsewhere...

No, I wasn't thinking about the 120kms we have scheduled for tomorrow - I was focused on getting my first Asian meal since my arrival in Australia 2 weeks ago! Living out of a van has taken a huge toll on the variety of food we get to eat so my taste buds were desperate for some change. After a bike ride through the city in search of a good dining area, we happily inhaled a bowl noodles in 10 minutes. Back to peanut butter sandwich breakfasts and spaghetti lunches tomorrow!

I hope tonight brings a restful night's sleep because I'll really need it to make it through tomorrow's ride. 120kms is the longest day we have had and I'm sure it will be a memorable one. It always helps to think that we are doing this for an incredible cause though."

Blog update from CEC CEC sponsors "Macro4Micro" - latest blog update

03/18/2010

Road Beasts

This wraps up Day 11 of cycling and I feel like we're getting a nice groove going. Packing up our camp site from Cann River took slightly less than 2 hours which is, believe it or not, a real improvement. Our ride was a steady 75km, mostly an uphill grind, but an overcast sky was a nice change from the roasting afternoon soon we experienced earlier this week.

Maybe we were riding on some transport routes today because there were definitely more trucks and semi's passing by us than before. This can get pretty scary sometimes when, for example, you are approaching a tight 2 lane bridge ahead with maybe 1 foot of space on the shoulder. Then you come to realize that the familiar hum you hear from behind is growing louder which means in 3-5 seconds a truck will be passing you. And put that together with oncoming traffic that will lead to all 3 of you - biker, semi, and car - testing the width of that bridge.

I guess it's a good introduction to the famous Aussie 'road trains' we've heard so much about. If you've never heard of a road train before, just picture a semi but extend that by 3 or more trailers. Imagine that 200 tonnes of mass blasting down the highway throwing wind, dust, rock, and other debris in every direction. I'd say this is one of the top 3 things we get warned about when talking about the Nullarbor desert (the other 2 would be the Red Dust and sundry wild animals/insects that want to kill us). If you want more info on road trains, I found a good page here: http://www.outback-australia-travel-secrets.com/australian-road-trains.html.

It was a hard day on the quads so I've earned myself a good sleep tonight. The folks at Orbust Caravan Park have been so wonderfully friendly and generous. Our lush camp site is all set-up for bed! Thanks for staying up to date with our team and our crazy adventures. Stay tuned for more! 

Blog update from CEC CEC sponsors "Macro4Micro" - latest blog update

03/17/2010

Population 250 + 4

Happy St. Patricks day everyone! We are currently in Cann River which is a tiny town, population of only 250 people. Todd from the Cann River Hotel has hooked us up by giving us a free nights accommodation at the Cann River Caravan Park. There are only a few other campers around so we've been able to get to know everyone.

I don't know how anyone else feels about leeches but personally I can NOT stand them, and I feel like I've seen more in the last 4 hours then I've seen in my entire life.

Now onto the more important things. Today we had an amazing day cycling. The road from Bombala to Cann River was fantastic, cycling through a national park and the road was mostly downhill. We were an hour ahead of schedule getting into town. Its been pretty hot all afternoon reaching a high of 28 degrees celsius. This was a huge change from the 4 degrees we woke up to this morning. It was so cold I actually pulled out my extra mittens (I packed them not knowing if I might need them, glad I did).

Overall it was a fantastic day and now we're sitting down to dinner to brainstorm some fund-raising ideas. If you have any let us know and if you'd like to donate check out our support page.

CEC sponsors "Macro4Micro" - latest blog update

Camping Equipment Co. will be supplying us with the tools and supplies we need to survive in Australia's outback. With a spacious tent alongside our camper, complete with air mattresses, sleeping bags and a few other necessities to long-term camping, we are thankful to have partnered with an organization known for its durability and reliability!

Blog update from CEC CEC sponsors "Macro4Micro"

03/13/2010

where do the days go?

Where do our days go? It blows my mind that its been two weeks already and yet I feel as though we haven't even started. It may be that we have gotten into a routine that requires the same task everyday. Wake up, washroom (shower if one is available) roll up our sleeping bags, pack up our tent and eat breakfast. Then we prepare ourselves for the road to come. By the time we are done cycling it is pretty late in the afternoon. We eat dinner and our out by the time the sun goes down. Same thing day in and day out. The great thing about the four of us is that we are able to keep each other fully entertained. I originally thought it would be hard to be in such a tight space with other people but its turning out easier than I thought, so far.

Today proved to be easier than yesterday. The first half of the day the road was rolling meadows and fairly easy. We did an interview with ShineFM in Bungadore. The second half of our day started with Smiths path and only one word can describe it, intense. The rest of the road into Canberra went fairly smoothly and we cycled a total of 80km. We are really looking forward to a rest day in Canberra tomorrow. 

CEC sponsors "Macro4Micro" - latest blog update

03/10/2010

3rd day!

Well day 3 is done!
After successful instruction from a talented, well spoken and handsome instructor vivian is just rocking the manual van solo like she's been doing it for years. The mentioned instructor will continue with isabella tomorrow.

It rained steadily last night and our tent passed its first weather test with flying colours (without tarps)... Thanks CEC. I jinxed the rain of course by saying it looked really clear just before going to bed. At any rate we were dreading rain the whole time packing up getting ready and it basically stopped for the whole day. Great ride with some epic hills that never ended.

Saw our first kangaroo today...but let's just say it was pretty squashed at the side of the road. So I'm excited to see one hopping around!

We had nowhere to stay but Viv and Isabella were chatting with Lee at Ulladulla's headland tourist park and they were kind enough to let us pitch up here for free. Amazing hospitality and we have a awesome setup here.

And for the biggest news...
I was walking downtown and I saw a sign for "tea house". My heartrate bounding I madly start running down the street in search of this impossibility. Panicking I dart into the mall thinking this was the way. As I was sucked into the gloom of the mall I wandered in ever growing despair unable to locate the shop. My frenzy grew as I burst on the street in a panic only to see the store shimmering out of the ground like a mirage (a mirage situated in front of a lawn bowling club but still a mirage)! In Ulladulla's oldest house there was 'something brewing' to feed my steeping needs. At last macro for micro has been stocked with premium loose leaf teas!!!! They were super nice and gave us a discount when they heard what we were about.

A yoga session on the beach rounded out the day and some burgers and salad were quickly dispatched at dins. Its actually looking like rain tonight so we made the correct decision and setup the tarp.
Day 4 continues through the hills...stay tuned for updates

Stu
Sent via BlackBerry® from Telstra

CEC sponsors "Macro4Micro" - latest blog update

02/28/2010

Special Thank You

Well, after 9 months of taking a simple idea to a full-scale international fundraising campaign, we are very excited to be packed, trained, organized and READY to hit the roads of Australia!

Before we go though, we want to take an opportunity to thank each and every person that has contributed to this campaign in some for or another, and has brought it to the place it now stands.

Family: Standing behind each of us has validated our desires to bring change to a world facing serious social plights. You're support, whether it be financial or moral, has given us the drive to help those less fortunate.

Friends: You were the ones that, although may have thought of us as crazy for pursuing such a venture, could be relied on for advice and for brainstorming. No part of this campaign could have been devised without your input and support.

People Met Along the Way: One of the most beautiful things we have found of working on this campaign, have been the people we have met, and stories heard. We thank everyone we've talked to over the last year for your inspiration, motivation and guidance.

DONORS! - Thank you for recognizing the seriousness of our challenge, and the importance of this cause by not just giving us your words of encouragement, but showing the support by sacrificing your hard earned money. We are so thankful and are excited to know that so many more lives will now be changed as a result.

We love you all! Only a week till we cycle! 

CEC sponsors "Macro4Micro" - latest blog update

01/07/2010

60 days till we're cycling!

It's very difficult to explain how surreal it is to watch an idea become bigger than an individual...

Macro For Micro has been in planning and developing stages since May 2009. Since then we have accomplished what many people doubted...

We have a recruited a team of four passionate cycling enthusiasts ready to take on the challenge of a life time (oh - and we've been training like crazy!)

We have garnered the generous support of some very strategic partners, including Fluid Media (the maker of this website), BlackBerry, Lululemon Athletica, Future Shop, Vivente Bikes, Camping Equipment Co., and Traveller's Autobarn.

We have built a strong relationship with Opportunity International Australia and Canada.

But most of all, we have proven to ourselves that small things can make a big difference.

Every day has brought us closer to realizing our goals. We're very excited to share this experience with you in the coming months!

Please join our Facebook and Twitter pages to stay in the loop with our continued progress.

Thank you so much for taking the time to learn.