Sunday, June 30, 2013

UTAH 10 PERSON FAMILY CAMPING DOME TENT


Model: Utah
Brand: The Camping Equipment Company
Capacity/Berth: 10 people
Assembled dimensions (length, width, height): 22'x25'x7' (685x780x220cm)
Packed dimensions (length, width, height): 2'x1'x1' (72x33x34cm)
Weight: 54lbs (24.8kgs)

FEATURES AND BENEFITS:

RAIN FLY:
  • WATER PROOF! 3000mm polyurethane coated & fully seam taped
  • Mesh vents are built into the rain fly to help promote air flow, reduce condensation build up and keep bugs out!
  • Rain fly pitch first
  • 210T polyester taffeta
  • UV coated
  • 6-7 stitches per inch
INNER TENT:
  • Large, separate inner tents offers occupants privacy
  • Huge living area perfect for storing equipment, eating meals or lounging around
  • Solid fabric doors with built in mesh door panels and mesh vents to help promote air flow, reduce condensation build up and keep bugs out!
  • Add or remove sleeping rooms depending on how many occupants you have an how much storage space you need
  • Leave out one or more inner tents and you have a large, free standing shelter
  • 190T breathable polyester
FLOOR:
  • Polyethylene, totally waterproof - fully sewn in ground sheet in the SLEEPING AREAS
  • A tub style, fitted, removable ground sheet in the LIVING AREA that is attached to the rain fly with the use of hooks and toggles
  • REMOVABLE means you can easily detach and clean the floor and the rest of the tent including the sleeping areas and rain fly!
GUY ROPES:
  • Polyester interwoven with reflective 3M Scotch-lite thread for increased visibility in low light conditions,
  • Large PP webbing straps: are strategically placed at the apex of each tent pole at either end of the tent for maximum resistance and tension to help keep the shape of your tent and maintain the curvature of the rain fly so that the water resistant fabric sheds moisture and prevents build up and penetration of the fabric
TENT STAKES:
  • Massive, ABS tent stakes bolt your tent firmly into the ground so that the structure maintains its shape in strong wind conditions
  • Reduced number of tent stakes but with bigger and stronger stakes means you save time in assembling the tent, reduced risk of losing pieces and reduces the overall weight of the tent
  • Please note however that these tents are intended for summer, family use and are not guaranteed against gale force winds or hurricane-like conditions!
TENT POLES:
  • Ubertech shock corded poles
  • 45% stronger than regular fibreglass poles
  • Color coded with the tent sleeves for easy set up

DISCOVERY 10 PERSON FAMILY CAMPING TENT

CLICK HERE TO VIEW THE EXTENDED PHOTO ALBUM ON OUR FACEBOOK PAGE

Model: Discovery
Brand: The Camping Equipment Company | www.campingequipmentco.com
Capacity/Berth: 10 people
Dimensions: 26x23x8' (800x700x230cm)
Packed Size: 4x1x1' (107x37x37cm)
Weight: 82lbs (37kgs)

FEATURES AND BENEFITS:

RAIN FLY:
  • WATER PROOF! 3000mm polyurethane coated fully seam taped
  • Mesh vents are built into the rain fly to help promote air flow, reduce condensation build up and keep bugs out!
  • Rain fly pitch first
  • 210T polyester taffeta
  • UV coated
  • 6-7 stitches per inch

INNER TENT:
  • Large, separate inner tents offers occupants privacy
  • Huge living area perfect for storing equipment, eating meals or lounging around
  • Solid fabric doors with built in mesh door panels and mesh vents to help promote air flow, reduce condensation build up and keep bugs out!
  • Add or remove sleeping rooms depending on how many occupants you have an how much storage space you need
  • Leave out one or more inner tents and you have a large, free standing shelter
  • 190T breathable polyester

FLOOR:
  • Polyethylene, totally waterproof - fully sewn in ground sheet in the SLEEPING AREAS
  • A tub style, fitted, removable ground sheet in the LIVING AREA that is attached to the rain fly with the use of hooks and toggles
  • REMOVABLE means you can easily detach and clean the floor and the rest of the tent including the sleeping areas and rain fly!

GUY ROPES:
  • Polyester interwoven with reflective 3M Scotch-lite thread for increased visibility in low light conditions,
  • Large PP webbing straps: are strategically placed at the apex of each tent pole at either end of the tent for maximum resistance and tension to help keep the shape of your tent and maintain the curvature of the rain fly so that the water resistant fabric sheds moisture and prevents build up and penetration of the fabric

TENT STAKES:
  • Massive, ABS tent stakes bolt your tent firmly into the ground so that the structure maintains its shape in strong wind conditions
  • Reduced number of tent stakes but with bigger and stronger stakes means you save time in assembling the tent, reduced risk of losing pieces and reduces the overall weight of the tent
  • Please note however that these tents are intended for summer, family use and are not guaranteed against gale force winds or hurricane-like conditions!

TENT POLES:
  • Ubertech shock corded poles
  • 45% stronger than regular fibreglass poles
  • Color coded with the tent sleeves for easy set up
*Based on a lot of feedback we received about our most popular designs, including this one, we decided to implement a series of upgrades to give you the Vega 6 Person Family Camping Dome tent under the Premium Grade Series

Thursday, June 27, 2013

WARRANTY AND RETURNS

We hope that you are satisfied not only with your shopping experience, but also with the product you've purchased. The CEC is an American owned and operated website with a good reputation and long history in the supply of good quality tents, camping supplies and accessories. We have been in business since 2000 because we focus on supplying good quality products and looking after our customers.


12 Month Warranty Guarantee

All products sold by The Camping Equipment Company are backed by a 12 month manufacturer's warranty.

The manufacturer agrees during the warranty period to repair any manufacturing defects in the product or, at its option, replace the product with another product or an equivalent product, or offer a store credit, without cost to the owner for material or labour.

This warranty is subject to the original proof of purchase and the products being used in accordance with the instruction manual.

This warranty does not cover defects due to modification, accident, damage caused by vandalism, rusting, acts of nature or any other event beyond the control of the manufacturer. Nor does this warranty cover scratching, scuffing, natural breakdown of materials that occur inevitably with extended use including Ultra Violet light damage and exhausted zippers or other cosmetic damage that may result from normal wear and tear. In addition, defects resulting from intentional damage, negligence or unreasonable use will void this warranty.

Your product is valuable and should be insured against loss or damage. During strong winds and storms collapse the tent flat onto the ground and seek refuge in your vehicle. Damage caused by storms and strong winds is not covered by warranty.

To make a warranty claim please follow the below instructions:

OPTION 1) Take a photo. Contact us. We'll send a replacement part.

This process is the quickest and easiest option.

If you purchased as an account customer please take a clear, detailed photo of the broken part and log a return request via your account. Email the photo to support@campingequipmentco.com

We need proof of purchase in order to process your request. With the inclusion of photos we can often just post out a replacement part, rather than ask you to return the faulty part to us first for inspection.

This process is the quickest, easiest option.

OPTION 2) Can't take a photo? Post the part or whole product back to us.

If you purchased as an account customer please log a return request via your account explaining the issue.

If you purchased as a guest, without an account name and password, please send an email to support@campingequipmentco.com explaining the issue.

Package up the item and post to:

The Camping Equipment Company
1160 Yew Street
Blaine, Washington, 98230
United States of America

You will initially be liable for the shipping cost to the warehouse.

For the return of high-value goods, we recommend that you use a registered delivery service, as we cannot be responsible for non-delivery of returned items.

Once your return is received and inspected (usually within a week of receipt), a new part will be shipped to you, or your refund will be processed and a credit will be automatically applied to your credit card, paypal account or original method of payment within 7 days.

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Thursday, May 30, 2013

ZEUS 12 person family camping tent: Upgraded version of the bestselling Polaris tent

Hi Ed, the tent you're referring to is the Polaris 12 person family camping tent

Due to its popularity, this model is currently out of stock


However, you can purchase the ZEUS tent which is an upgraded version of the Polaris that includes lots of new features 



Best Regards,
Andrew
Customer Support







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where is the tent shown on the page that opens first on big family tents ?
With the lounge chair in the front?
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ICARUS 9 PERSON FAMILY CAMPING DOME TENT - UPGRADE

ICARUS 9 PERSON FAMILY CAMPING DOME TENT - UPGRADE

Posted on 30th May 2013 @ 12:06 PM
Hi Matt, unfortunately this item is discontinued and we don't have any items in stock or spare parts
If however you are looking for an upgrade, the Icarus tent is another tri-room tent that features many new improvements to the previous Triton design
Returning customers get a 10% discount on this item when they input the coupon code "loyalty" into the checkout area


Best Regards,
Andrew
Customer Support
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HERE ARE THEIR DETAILS:

Full Name:matt HIDDEN FOR PRIVACY
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Order Number:
RMA Number:
I have a triton tent and was needing one of the rooms for it and wondered if they were still available to purchase.
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Monday, March 18, 2013

Axis 4 person screen tent shelter


Someone submitted the form from your 'Contact Us' page

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Quote this coupon code and get FREE SHIPPING when you order! ilovececmodtents 
Full Name:Brandy 
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I have several questions about the Axis screen house. 
1. I have concerns about fiberglass poles. Can you please tell me more about your fiberglass poles? Have there been any issues with them with other customers?
No issues with the fiber glass poles from other customers - so far, people who purchased the tent, love it 
On exactly what support part of the tent are they located?
The fiber glass poles support the upper roof area of the tent 

2. The height of the tent is 9ft. Have you had any reports from other customers about wind related issues with a tent of this height?
None at all, if you follow the assembly instructions and use all the guy ropes and tent stakes to set up the tent, you shouldn't have any issues with the wind

That said, CEC tents are intended for 3 season family camping use and not for extreme weather conditions


3. Is the zippered screen/flap all one unit?
Yes it is, there is a built in mesh vent for air circulation and full fabric zippered doors to keep out the sun and rain 

4. Is the velcro removable floor fully velcroed on all sides, and lengths of the floor?
Yes the Velcro fasteners attach all sides of the floor to the tent and run on all points 

That should do it for now. Thanks you, Brandy Persson

Thanks for your email, please let us know if you have other questions! 
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Thursday, March 7, 2013

Modular tents: Removable floor better?

Hi Danielle, thanks for your email

The floor of that Atlas is connected to the rest of the tent - it's a fully sewn in floor that prevents weather and bugs from getting in (assuming you zip the door closed!)

Some people just prefer to have an attached floor versus one that's removable but they both present useful options: a removable floor means you can clean the tent easier and reduce the weight if you just want a light weight shelter

If you have further questions, please let us know!

PS: quote this discount code and get FREE SHIPPING!

ilovececmodtents


Best Regards,
Andrew
Customer Support


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Full Name:danielle 
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Is the floor of the atlas screen tent removable like the axis?
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Modular tents - what kind of connection?

Hi John, thanks for your email

The sleeping pods for the both models in our Modular Tent range eg the Axis and Zulu physically attach to the central tent (Axis) via zippers with a rain flap to cover that connection to help reduce water ingress

If you have further questions, please let us know!

PS: quote this discount code and get FREE SHIPPING!

ilovececmodtents

Best Regards,
Andrew
Customer Support



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Hi,

I am interested in purchasing one of your modular tents. Either the Axis or Atlas and 3 of their corresponding add-on side tents. I am working with one of your online vendors and he suggested I contact you directly for my following question.

I would like to know if the smaller side room tents actually attach to the main tent body of the Axis or Atlas or are they simply just built right next to the center tent? If they attach, is it by zipper, hook-loop, etc?
Your time in responding is greatly appreciated.

Regards,
John
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Tuesday, February 26, 2013

Icarus 9 person family camping dome tent

Hi Ken, thanks for your email

The 4 room version you referred to is the Nexus and its currently out of stock

The Icarus is a Premium grade tent and includes a lot of upgrades based on customer feedback received from customers who purchased our most popular tents including the Nexus

The Icarus does include a full coverage rain fly (as shown in the picture here) which is fully sewn in to a tube style waterproof floor to prevent weather and bugs entering the interior living area



Premium Tents

www-campingequipmentco-com-ajaxtent.jpg
CEC Premium Grade Tent Features

(1) Con-Struct (TM) Super-lite tent poles:
  • High tensile modular poles designed to give maximum support
  • Roof pitch: prevents water pooling on top of tent by guiding it down and way from the roof
  • Pole sleeves give tent fuller assemble shape to maximize room size
(2) Exo-derm (TM) rain fly:
  • Fabric specially designed for CEC
  • Does not stretch or sag like nylon when wet - tent retains shape in heavy downpour
  • Weatherproof:  Coated with a Polyurethane film rated at 3000mm
  • Seam sealed to prevent water penetration
(3) Storm flap: channels water away from the tent

(4) Dyna-strap (TM) webbing:  bigger and stronger than conventional guy lines, fitted at peak of pole arc to provide maximum tension, help stabilize tent and maintain structure, especially in strong winds

(5) Mesh vents:  top and opposite ends of tent allow for greater air circulation reducing internal condensation and regulating heat exchange while keeping out bugs and rain

(6) Doors:  full mesh fabric for air circulation with secondary weather proof full fabric doors for privacy

(7) Guy lines:  high tensile nylon woven with 3M reflective taping for greater visibility in low light conditions

(8) Inner tent:  
  • Breathable polyester with mesh vents help regulate air flow
  • Partition walls:  removable to create larger single sleeping pod or as a room divider for added privacy
  • Dri-tek (TM) floor:  Fully sewn in tub style floor
  • Heat sealed, prevents moisture penetration, abraision resistant
(9) Talon tent stakes (TM):  high impact resistant ABS tent stakes firmly hold down corners and webbing support straps - yet many times lighter than conventional steel stakes


Best Regards,
Andrew
Customer Support

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Full Name:Ken 
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I am interested in buying the Icarus 9 person tent. The tent maker also has a 4 room version. Do you carry it? Does the Icarus come with an external rain fly that isn't in pics (like the Utah?)
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Saturday, February 16, 2013

Polaris, Atlas and Miga tents, Haiti Disaster Relief tents - Customer Feedback

Hi Jerry, thanks for your great comment here and on our Facebook page

Noted on your request for the Atlas and Miga tent combo - these items are in stock and ready for immediate shipment

We do our best to ensure our customers are happy with their products and take the time to consider all the feedback we receive from all of them - based on this feedback, we created the Modular Tent System for a new standard in functionality and style

If you have any other comments or questions, please let me know and thanks again for your feedback



Best Regards,
Andrew, Customer Support


   We purchased the Polaris tent.  Have had it for 3 years. Camped a total of about 18 times with it.  Sometimes for 15 days at a time.  Our tent was THE ONLY tent that didn't leak at every event we went to.  I do use a water repellant spray as well but Basically the tent is a dream for large families. We are very pleased with it. I have a family that needs a new tent....I am giving them my beloved Polaris.....I want the Atlas and 3 Miga.........I saw what you guys did in Haiti....Nice...my company does business worldwide and I love it when a company puts its money where its mouth is....

-- Jerry

Wednesday, November 21, 2012

Black Friday November 23rd

BLACK FRIDAY starts NOW! 

Purchase any item from our site and receive a whopping 25% discount off your total order!

The Camping Equipment Company has the BIGGEST Family Camping Tents in the World! Buy yours TODAY!

*While supplies last

Friday, November 16, 2012

Canvas vs Synthetic fabric tents

Hi David, thanks for your email

Honestly, the days of the traditional canvas tent are pretty much over

Really military style cotton canvas is significantly heavier and water-retentive than synthetic fabric (the Gobi tent is made of polyester)

While canvas may last longer (with appropriate care) than synthetic fabric, polyester is much lighter in weight - which you will come to appreciate with CEC tents as we only supply LARGE family camping tents

However with appropriate care, synthetic fabric can last for years and provide you with a lot of quality use

Synthetic fabric is naturally water repellent and CEC rain fly's (the outer most layer of our tents) also include a polyurethane coating (PU) in addition to PU seam taping for added water proofness

If you have other questions about canvas versus synthetic fabric tents, please let me know

Best Regards,
Andrew
Customer Support



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To Whom It Concerns:
My wife and I are looking into a new tent, and I'm leaning towards this Gobi 6 man tent I see on your site. I'm a bit of a tent snob and I only want a canvas tent because I've always had MUCH better luck in bad weather with canvas. However, I'm not sure the Gobi tent I'm looking at is canvas. Is it? If not, whats the material? I REALLY want canvas, but I also love the deisgn of that Gobi tent, so I guess what I'm saying is that if you can lower my own snobbery level and convince me that the material will work just as well as canvas, I'll still get it. thanks! Let me know!
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Thursday, November 8, 2012

Overseas Shipping

Hi Rein, thanks for your email

We can ship anywhere from the USA but please note that shipping is likely to be quite expensive - probably more than the cost of the tent itself!

However, if you are still interested, then please forward your email address and I'll try to get the most economical shipping quote for you

Best Regards,
Andrew
Customer Support



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Hi.
I live in Stockholm in Sweden and am looking for Icarus 9 tent, but with no luck. So do you have a dealer in europe or a US dealer that ships outside of US? Maybe from you? If you can help me out then that would B great, and I'll be probably the first one in Sweden with this kind of tent and that would B really awesome!! ..Thanx..//RL
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Why have a removable floor in your tent?

10% off code = "loyalty"
Hi Hayley, the central ground sheet in the Como tent is a tub style which means the edges are curved upwards 

To prevent water ingress, ensure that the floor is properly staked down, fitted to the floor area and snug against the rain fly

If this is of concern, there are other models such as the GobiIcarus or Mars that have a fully sewn in tub style floor that resolves this issue


The reason people choose the Como style (BIG Family Tents) is because they can easily disassemble the tent and clean it - below is a customer review taken from our site:

Equinox 8 Man Family Camping Tent
Hello,
I just received your Equinox tent via UPS yesterday...and I have a COMPLAINT!  Why don't you folks have a customer review section on your website?!  Hell, I would've bought this tent months ago if I had any idea that these are such great tents.
I set up the tent as soon as it showed up, by myself.  I was amazed at how easy it was to put up.  As I was doing this, I was checking the stitching and the seam taping; top notch.  The layout of the tent has to be one of the best on the market.  Bathtub floor on the sleeping rooms.  Main tent "floorless", which allows me to stake down a tarp for a floor which makes getting the dirt out a heck of a lot easier than a "floored" tent.  
  Guys, get a "review" section going and you will sell a lo! t more tents...  I work in a sporting goods store and sell Columbia, Coleman, Eureka!, Mountain Hardware, North Face, and Wenzel tents.  You guys aren't up to Mountain Hardware standards (thank God, the price would be a KILLER), but my Equinox  looks like it is made much better than a Columbia tent.

Thanks,

Jim S.
Moscow, ID

Best Regards,
Andrew
Customer Support


10% off code = "loyalty"

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Hi with the como tent that sleeps 8 with 3 rooms.

The flooring in the middle, when is rains how do u prevent water getting into the middle room?
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Monday, October 29, 2012

Axis 4 person screen tent shelter: Product Reviews

Axis 4 person screen tent shelter


  1. LOVED IT 

    Posted by Karen on 2nd Aug 2012
    I recently had a baby and wanted to go camping with my family but was worried about the bugs and the sun. I came across this and loved it because it had the removable floor. I put two fans in and was cool all day long. during rain it never got wet. I loved this so much we plan on getting another and getting the parts for a tent. We usually kept two side open for airflow the other two blocked the sun.

Saturday, October 6, 2012

Mars tent assembly - when do I stake down the tent?

Hi Mark, yes it's recommended you assemble the tent with the poles before staking it down as you may have to adjust the tent before stacking down the corners and the guy ropes

If you have more questions, please let me know


Best Regards,
Andrew
Customer Support






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I just purchased a "Mars" tent and am awaiting shipment. In your instructions it appears that I am to assembly all poles and erect the tent BEFORE I stake it down? Is this the correct sequence?
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