Showing posts with label axis. Show all posts
Showing posts with label axis. Show all posts

Wednesday, August 7, 2013

Nova vs Nexus 12 Person Tents: Customer Questions and CEC Answers

Nexus 12 Person tent: 10% off code: loyalty
So I have been doing a bit of reading on your website and have a few questions:

CONTACTING CEC:

a) It's not that easy to contact you from your main website I can't seem to find an email address or phone number had to go to facebook to find this email address
YOU CAN ALWAYS SEND YOUR INQUIRIES TO US VIA OUR CONTACT PAGE 

NOVA VS NEXUS:

b) I'm looking at either the Nexus 12 or the Nova 12 tents
c) As the price is the same I'm trying to understand the real differences between the two models

SIZE VARIATIONS BTWN EACH MODEL

d) From size and dimension they seem very similar
e) I understand the Nova is the Premium tent however when I read the descriptions of water resistance and design both models boast the same features
CORRECT, THE MAIN DIFFERENCE IS IN REGARDS TO THE DESIGN OF EACH MODEL 

f) I also understand the Nova uses standard 1/2" PVC pipe and the custom CEC fittings

MATERIALS AND DESIGN:
THIS IS ONE OF THE MOST SIGNIFICANT DIFFERENCES IN THAT THE PREMIUM GRADE MODELS USE A STANDARDIZED POLE SYSTEM THAT IS EASIER TO SET UP, LAST LONGER AND EASIER TO REPLACE IF NEED BE 

g) It appears that the Nova is is a bit heavier (including all the parts)
Nova 12 person tent: the UPGRADED version of the Nexus
h) Does the Nova have one or two bags for all the parts

PARTS INCLUDED:
EVERY TENT COMES WITH A CARRY BAG FOR THE TENT AND A SEPARATE BAG FOR THE POLES 

i) Which of the two Nova vs. Nexus is easier to setup tear down

ASSEMBLY:
ROUGHLY THE SAME, IF ANYTHING THE NOVA IS A LITTLE EASIER 

j) I'm looking to use the tent for 3-5 summer camping trips in Ontario, Canada dealing primarily with rain as the primary weather obstacle
IF WATERPROOFNESS IS A PRIMARY CONCERN, YOU SHOULD CONSIDER THE NOVA WITH ITS FULLY SEWN IN TUB STYLE GROUND SHEET 

k) Is there a comparison chart or description on the difference between the two
l) As I'm in Canada is a there a local retailer or Canadian partner to purchase the tent or do I need to by direct (just concerned about the duties at shipment)

SHIPPING:
WE DON'T HAVE A CANADA BASED DISTRIBUTOR SO IT WOULD COME DIRECTLY FROM OUR WAREHOUSE IN WASHINGTON STATE - 

HOWEVER, IN THIS CASE, WE COULD POSSIBLY CLEAR IT TO CANADA ON THIS SIDE AND SHIP VIA PUROLATOR GROUND TO YOU WHICH WOULD BE APPROX USD$150.00 FOR SHIPPING AND HANDLING INCLUDING CLEARING THIS FROM OUR WAREHOUSE IN WASHINGTON ACROSS THE BORDER TO CANADA - REMEMBER THAT THIS IS A HUGE, HEAVY TENT IN 2 PARCELS COMING FROM THE OTHER SIDE OF THE CONTINENT STRAIGHT TO YOUR RESIDENTIAL SHIPPING ADDRESS

SHIPPING EITHER ITEM FROM THE WEST COAST IN WASHINGTON ACROSS THE BORDER TO THE OTHER SIDE IN ONTARIO WOULD OTHERWISE COST APPROX USD$500

m) Do you have any sales discounts or special offers on either of these units or shipping to Canada?
n) I understand the flooring can be removed is this the case for both units and is it just the main central area or each individual room/pod

FEATURES AND BENEFITS:
IN THE CASE OF THE NEXUS, THERE IS A REMOVABLE GROUND SHEET THAT IS SEPARATE TO THE INNER SLEEPING TENTS THAT COVERS ONLY THE CENTRAL AREA OF THE INSIDE OF THE TENT

IN THE CASE OF THE NOVA THE FLOOR IS FULLY SEWN IN THROUGHOUT THE ENTIRE TENT - IN ADDITION EACH INNER SLEEPING TENT HAS ITS OWN FULLY SEWN IN TUB STYLE FLOOR SO WHEN YOU INSTALL THAT COMPONENT, YOU HAVE A 2 LAYER FLOOR IN THE SLEEPING AREAS - 1 LAYER FLOOR IN THE CENTRAL NON-SLEEPING AREA 

Axis and Zulu Modular tent: 10% off CODE: loyalty
o) I thought I read that only the rooms that are required need to be used does that mean the tent can be smaller if you only require less space
YOUR DESCRIPTION IS MORE APPROPRIATE FOR OUR MODULAR TENTS WHERE IN THE CASE OF THE NEXUS, REMOVING THE INNER SLEEPING TENT LEAVES AND OPEN AREA UNDER THE RAIN FLY WITH THE GROUND EXPOSED (OTHERWISE COVERED BY THE INNER TENT FLOOR) AND IN THE CASE OF THE NOVA, A LARGE COVERED AND FLOORED AREA

p) Relating to the last question are these tents modular

MODULAR TENTS:
NO BUT IF THAT IS SOMETHING YOU WANT TO CONSIDER, THEN PLEASE HAVE A LOOK AT THE MODULAR TENT PAGE 

q) What are the customs duties to Ontario Canada
AS WE CAN CLEAR THE ITEM THROUGH TO CANADA AND THEN SHIP NATIONALLY, YOU WON'T HAVE TO PAY THE IMPORT DUTIES


I'm happy to have a conversation if that would be easier thank for your help...
HOPE THAT ANSWERS ALL YOUR QUESTIONS, PLEASE LET US KNOW IF YOU HAVE OTHER QUESTIONS OR WISH FOR A REP TO CALL YOU BACK

Monday, March 18, 2013

Axis 4 person screen tent shelter


Someone submitted the form from your 'Contact Us' page

A user has submitted the contact form on your store.

Here are their details:

Quote this coupon code and get FREE SHIPPING when you order! ilovececmodtents 
Full Name:Brandy 
Email Address:
Company Name:
Phone Number:
Order Number:
RMA Number:
I have several questions about the Axis screen house. 
1. I have concerns about fiberglass poles. Can you please tell me more about your fiberglass poles? Have there been any issues with them with other customers?
No issues with the fiber glass poles from other customers - so far, people who purchased the tent, love it 
On exactly what support part of the tent are they located?
The fiber glass poles support the upper roof area of the tent 

2. The height of the tent is 9ft. Have you had any reports from other customers about wind related issues with a tent of this height?
None at all, if you follow the assembly instructions and use all the guy ropes and tent stakes to set up the tent, you shouldn't have any issues with the wind

That said, CEC tents are intended for 3 season family camping use and not for extreme weather conditions


3. Is the zippered screen/flap all one unit?
Yes it is, there is a built in mesh vent for air circulation and full fabric zippered doors to keep out the sun and rain 

4. Is the velcro removable floor fully velcroed on all sides, and lengths of the floor?
Yes the Velcro fasteners attach all sides of the floor to the tent and run on all points 

That should do it for now. Thanks you, Brandy Persson

Thanks for your email, please let us know if you have other questions! 
The Camping Equipment Company: USA
http://www.campingequipmentco.com/

The Camping Equipment Company: USA is powered by BigCommerce. Launch your own store for free with Big Commerce.

Thursday, March 7, 2013

Modular tents: Removable floor better?

Hi Danielle, thanks for your email

The floor of that Atlas is connected to the rest of the tent - it's a fully sewn in floor that prevents weather and bugs from getting in (assuming you zip the door closed!)

Some people just prefer to have an attached floor versus one that's removable but they both present useful options: a removable floor means you can clean the tent easier and reduce the weight if you just want a light weight shelter

If you have further questions, please let us know!

PS: quote this discount code and get FREE SHIPPING!

ilovececmodtents


Best Regards,
Andrew
Customer Support


Someone submitted the form from your 'Contact Us' page

A user has submitted the contact form on your store.

Here are their details:

Full Name:danielle 
Email Address:
Company Name:
Phone Number:
Order Number:
RMA Number:
Is the floor of the atlas screen tent removable like the axis?
The Camping Equipment Company: USA
http://www.campingequipmentco.com/

The Camping Equipment Company: USA is powered by BigCommerce. Launch your own store for free with Big Commerce.

Modular tents - what kind of connection?

Hi John, thanks for your email

The sleeping pods for the both models in our Modular Tent range eg the Axis and Zulu physically attach to the central tent (Axis) via zippers with a rain flap to cover that connection to help reduce water ingress

If you have further questions, please let us know!

PS: quote this discount code and get FREE SHIPPING!

ilovececmodtents

Best Regards,
Andrew
Customer Support



Someone submitted the form from your 'Contact Us' page
A user has submitted the contact form on your store.

Here are their details:

Full Name:John 
Email Address:
Company Name:
Phone Number:
Order Number:
RMA Number:
Hi,

I am interested in purchasing one of your modular tents. Either the Axis or Atlas and 3 of their corresponding add-on side tents. I am working with one of your online vendors and he suggested I contact you directly for my following question.

I would like to know if the smaller side room tents actually attach to the main tent body of the Axis or Atlas or are they simply just built right next to the center tent? If they attach, is it by zipper, hook-loop, etc?
Your time in responding is greatly appreciated.

Regards,
John
The Camping Equipment Company: USA
http://www.campingequipmentco.com/

The Camping Equipment Company: USA is powered by BigCommerce. Launch your own store for free with Big Commerce.