Friday, March 16, 2012

Spare Parts in stock!

For customers who purchased (or are thinking of purchasing) any item from our Premium Tent range, you now have the option of purchasing spare pole parts for your tent

All models under our Premium Tent category use our proprietary pole system which employs a standardized set of PVC sections in various combinations to create all of the various frame configurations you see listed in that category
Unlike other tents that use complete sets of pre-shaped tent poles, tents within CEC's Premium Tent range are individual, modular components that are uniform across all tents in the category which makes it far easier for you, the user, to acquire spare parts
When you consider that tent poles provide the framework and bear the weight of the structure and are often uncovered by the warranty program offered by most retailers and other brand manufacturers, having access to exact parts can often mean the difference between using your tent to its fullest extent or getting only half the benefit after Frankensteining a frame together with random objects...

Friday, March 2, 2012

GETTYSBURG 12 person family camping tunnel tent

Hi Krystal, thanks for your email

Based on the requirements you listed, I would recommend the Gettysburg 12 person tent

  1. It is one of the biggest family camping tents in our catalog
  2. the tunnel shape design maximizes area volume (including vertical head room, high enough to stand upright in)
  3. inner tent pitch first assembly means you can have a single layer vented shelter in the hot sunny daytime with the option of pitching the rain fly later
  4. fully sewn in tub style water proof floor means that the entire inner tent is a self contained area and once you zip the mesh doors close, no bugs can enter
  5. the inner tent is a large open space BUT leaves you the option of closing off portions of it with the removable partition walls which means you can create privacy areas eg 1 sleeping area on either side of a central common area (for storage or eating etc)
  6. the rain fly is coated on the inside with Polyurethane (PU) to a level of 3000mm (that's how tent waterproofness is rated) in addition to all of the seams covered with a PU tape (because sewing creates pin holes that can allow water to enter)
Hopefully, that answers more questions than is raises :-) but if not, by all means let me know what else is on your mind

Best Regards,
Customer Support
The Camping Equipment Company
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Someone submitted the form from your 'Contact Us' page

A user has submitted the contact form on your store.

Here are their details:

Full Name:Krystal
Company Name:
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RMA Number:
I'm sorry to be a pain but I'm having a really hard time deciding which tent is best for our needs. We are planning on camping for 10 days to two weeks with 3 small children and I need to keep my sanity. That being said here is our info:
- would like as large of a tent as possible.
- sleeping 'pods/rooms' are needed so my kids sleep and don't play with each other
- We're camping in July in Canada. Temps are max 86 degrees F. Min = 50 degrees F. The entire month received 40.9mm of rain last year.
- I don't want bugs in the tent.
- we don't want the tent to leak (assuming no hurricanes or gale force winds etc).

- On facebook I was looking at the Discovery but when I commented about leakage and bugs it was suggested I look at one of the premium tents but i think we're losing a lot of space by going to the Ajax.

My questions are: are different models of the premium tents expected to come out soon which may offer more options?

- are the premium tents the way I should be going? Ie should I stay away from the big family tents based on our camping needs and location?

The Camping Equipment Company: USA

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Thursday, March 1, 2012

Customer questions, CEC answers: Polaris tent assembly

Hi Tina, thanks for your email
To further clarify the instruction sheet, we recommend you assemble the tent with the following broad steps in this order:
1. Assemble the rain fly first
a. insert all tent poles through the pole sleeves on the rain fly first with 1 end of each pole joined to the pin and ring system
b. then erect the rain fly by inserting the pin into the opposite end of each tent pole one by one
c. stake down the rain fly at the major point starting with the corners - you may wish to work your way around the tent  by staking down the bottom edges and then the guy ropes for added stability
2. assemble the inner tents
a. unfold each inner tent inside the rain fly in the appropriate area and assemble by staking down the bottom rear edge (closest to the bottom edge of the rain fly)
b. then work your way up and towards the entrance of the inner tent, taking care to fasten the inner tent to the under side of the rain fly using the hooks and toggles provided
3. unfold removable ground sheet and place in the central living area of the tent (in the middle of the assembled inner/sleeping tents) and stake down
Hope this helps clarify that particular aspect of the assembly for this tent
Best Regards,
Customer Service
The Camping Equipment Company
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We had a trial run on putting up our Polaris on the weekend. I was wondering should we insert the poles into the ring/peg stakes attached to the fly before trying to raise the tent off the ground. Also what is the black strapping for? Also which part of the tent should we raise first because we found it hard with just two people to keep it up whilst try to stake it down. Any advice would be great. Thanks Tina

The Camping Equipment Company: Australia