The Camping Equipment Company: CEC customer service: Questions and Answers, FAQ

Hi Leonard, thanks for your voice mail and your interest in our products

Yes we do have a warranty and return policy that applies to all of our products:

PRODUCT GUARANTEE

*We recommend that you inspect your purchase once you receive it to ensure you are satisfied with it*
The Camping Equipment Company guarantees that all products are free of manufacturer's defects and are fit for reasonable use under normal conditions
Unless otherwise stated, all sales are final unless goods are found to be faulty due to manufacturer's defect
If you receive a product that contains a manufacturer's defect, please follow these instructions:
Notify the CEC of the situation within 7 days of receipt of your purchased item(s) via email with reference to your order number
Please allow at least 3 business days for us to respond to your claim
We reserve the right to replace or exchange any item found to be defective
Items must be returned in complete, clean and unused condition in original packaging
We will email a Customer Product Return Form (Adobe Acrobat format) and Return Number - any items returned without the completed form with the returned item will void the warranty policy
Return the item to the address provided
Refund will be given as a Pay Pal credit or item will be exchanged for another
Shipping costs will not be refunded
Any returned items found to be defect free will incur a 20% restocking fee
We offer discounts on multiple purchases and subsequent purchases by returning customers"

I hope this answers your question regarding a possible return on the tent after your purchase
You should also note that if you find there is a part missing or damaged, we will replace the item for you free of charge
If you have any other questions, please feel free to ask

Best Regards,
Customer Service

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