Please see replies below:
On Thu, Feb 24, 2011 at 8:45 PM, Geoff
We have received the Mars Tent and there are a couple of questions and comments.
I cannot erect this tent in my courtyard and I will not have time to erect take it elsewhere to do so before we leave for our Music Festival so could you clarify a few things please?· I was rather surprised to see PVC tube used as a tent support in Australia. I would expect it to bow in hot weather. Can you assure me that it is suitable for Australian summer days please?. The website did not tell me it wouldn’t be. (42 degrees can certainly bend PVC downpipes)
We use PVC pipes on these tents because they are lighter in weight than standard steel and fiber glass poles, universal in size and availability and suitable for supporting larger heavier tent models such as the Mars
After many successful sales season in AU, we have not experienced any issues with PVC failure as a result of AU heat
· Is this stable in winds please?. The PVC tubes and connectors seem to rely totally on the guys to retain their integrity. Not something I have experienced in previous tents.
As this is a tunnel tent, guy ropes are essential to maintaining the shape and stability of the tent - please note however that CEC tents are not intended for use in extreme weather conditions
· There are two off “Long PP webbing” included in the package and Instruction 4 tells us to attach these at “both ends” but the two pieces are different from each other. Which one goes where, and why please?
The PP webbing straps are tougher than most standard guy lines and better suited to maintaining the shape and stability of tents in this class - in this case, they attach at either of the long ends of the Mars tunnel tent with the longer PP webbing strap attaching to the door end of the tent and the shorter one attaching at the vent end of the tent
· Fortunately we have 14 or more, substantial steel pegs as the plastic ones supplied would be unusable in the hard ground on many an Australian campsite.
· The Repair Kit has shock cord and two attached CEC rectangles. What do we ‘repair’ with these things please? The spare guys are obvious. Perhaps the shock cord is for use with the guys? The two rectangles are mysterious.
The repair kit includes 2 self adhesive patches usable in the event that you puncture or rip the fabric of the tent and helps minimize further damaging the tent fabric
· What supports the “eye lid” sections over the entry point please? Is it perhaps just restrained by two of the guys?
The awning above the side door is supported by the small fiber glass poles as in the picture below:
· The packaging does not seem to contain a Warranty Document. We would like one for our records please.
Thanks again for your business, if you require further assistance, please let us know
The Camping Equipment Company