All products sold by The Camping Equipment Company are backed by a 12 month manufacturer's warranty.
The manufacturer agrees during the warranty period to repair any manufacturing defects in the product or, at its option, replace the product with another product or an equivalent product, or offer a store credit, without cost to the owner for material or labour.
This warranty is subject to the original proof of purchase and the products being used in accordance with the instruction manual.
This warranty does not cover defects due to modification, accident, damage caused by vandalism, rusting, acts of nature or any other event beyond the control of the manufacturer. Nor does this warranty cover scratching, scuffing, natural breakdown of materials that occur inevitably with extended use including Ultra Violet light damage and exhausted zippers or other cosmetic damage that may result from normal wear and tear. In addition, defects resulting from intentional damage, negligence or unreasonable use will void this warranty.
Your product is valuable and should be insured against loss or damage. During strong winds and storms collapse the tent flat onto the ground and seek refuge in your vehicle. Damage caused by storms and strong winds is not covered by warranty.
To make a warranty claim please follow the below instructions:
OPTION 1) Take a photo. Contact us. We'll send a replacement part.
This process is the quickest and easiest option.
If you purchased as an account customer please take a clear, detailed photo of the broken part and log a return request via your account. Email the photo to firstname.lastname@example.org
We need proof of purchase in order to process your request. With the inclusion of photos we can often just post out a replacement part, rather than ask you to return the faulty part to us first for inspection.
This process is the quickest, easiest option.
OPTION 2) Can't take a photo? Post the part or whole product back to us.
If you purchased as an account customer please log a return request via your account explaining the issue.
If you purchased as a guest, without an account name and password, please send an email to email@example.com explaining the issue.
Package up the item and post to:
The Camping Equipment Company
1160 Yew Street
Blaine, Washington, 98230
United States of America
You will initially be liable for the shipping cost to the warehouse.
For the return of high-value goods, we recommend that you use a registered delivery service, as we cannot be responsible for non-delivery of returned items.
Once your return is received and inspected (usually within a week of receipt), a new part will be shipped to you, or your refund will be processed and a credit will be automatically applied to your credit card, paypal account or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.